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Restaurant Operations Supervisor

2 months ago

Grande Prairie, Canada Tim Hortons Full time
Job Summary

We are seeking a highly motivated and experienced Food Service Supervisor to join our team at Tim Hortons. As a key member of our restaurant leadership team, you will be responsible for providing direction and training to ensure exceptional customer service and a smooth operation.

Key Responsibilities
  • Leadership and Training
    • Train and develop team members to ensure they have the skills and knowledge to provide excellent customer service.
    • Monitor and reinforce food safety procedures to ensure a safe and healthy environment for customers and employees.
  • Operations Management
    • Assist the restaurant management team in maintaining proper coverage and ensuring that the restaurant meets or exceeds customer service standards.
    • Supervise and coordinate the execution of operations tasks, including cash handling and inventory management.
  • Customer Service
    • Provide exceptional customer service and resolve guest-related issues in a timely and professional manner.
    • Work with the restaurant management team to ensure that customer feedback is addressed and that customer satisfaction is consistently high.
Requirements
  • Experience
    • Previous supervisory experience in a quick service restaurant environment.
  • Skills
    • Excellent leadership and communication skills.
    • Ability to work in a fast-paced environment and prioritize tasks effectively.
    • Strong problem-solving and conflict resolution skills.
  • Education
    • High school diploma or equivalent required.
What We Offer
  • Competitive Compensation
    • Competitive hourly wage and opportunities for advancement.
  • Benefits
    • Comprehensive training and development programs.
    • Health and dental benefits for qualifying employees.
  • Opportunities for Growth
    • Opportunities for advancement to restaurant management roles.