IT Support Specialist – BQ International

1 month ago


Regina, Saskatchewan, Canada BQ INTERNATIONAL LTD. Full time

Technical Support Analyst Position at BQ International Ltd.

The Technical Support team at BQ International Ltd. acts as the primary contact for all personnel, delivering first-tier assistance for any technology-related issues and service inquiries. The team manages a range of devices, including smartphones, desktop computers, laptops, and ruggedized notebooks. They are seeking a proficient Technical Support Analyst to enhance their team and deliver technical support to end-users. Key responsibilities encompass diagnosing issues, addressing requests, and documenting completed tasks. The ideal candidate should possess experience in IT support, established IT service management practices, Windows Desktop environments, Microsoft 365, and more. Strong analytical and problem-solving abilities are crucial for this position.

Core Responsibilities:

  • Deliver first-tier technical assistance for users through various communication channels
  • Engage in on-call duties and escalate issues as necessary
  • Adhere to essential service management protocols such as Incident Management and Request Fulfillment
  • Monitor tasks/incidents/requests to resolution and update the knowledge repository
  • Maintain a high standard of customer service and take responsibility for user issues
  • Investigate and resolve problems utilizing available resources
  • Address network, server, and communication issues as required
  • Support internal stakeholders and contribute to team achievements

Qualifications for the Role:

  • Experience in providing IT support within a corporate Service Desk setting
  • Familiarity with IT service management practices, Windows Desktop systems, and Microsoft 365
  • Experience with ITSM tools and Active Directory
  • ITIL or HDI Certification is advantageous
  • Strong analytical and problem-solving capabilities
  • Ability to manage and prioritize multiple responsibilities

The Technical Support Analyst role at BQ International Ltd. presents an opportunity to collaborate with a diverse group and contribute to the effective functioning of IT services within the organization. If you have a commitment to IT support and a desire to thrive in a dynamic setting, this position may be a great fit for you.



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