Community Liaison

3 days ago

Edmonton, Alberta, Canada Brookfield Properties Full time

About the Role

We are seeking a highly skilled and enthusiastic Community Ambassador to join our team at Brookfield Properties. As a Community Ambassador, you will serve as a brand steward and storyteller, responsible for delivering current information about our residential communities.

Your Key Responsibilities

  • Act as a community brand ambassador and ensure exceptional customer experiences.
  • Familiarize yourself with the community's vision and amenities.
  • Collaborate with builders and advocate for the community.
  • Manage guest flow, including greeting and ensuring they feel welcomed.
  • Provide information on the community, Residents Association (HOA), and Brookfield.
  • Inform guests about progress, programs, and events.
  • Coordinate with relevant departments to address inquiries promptly.
  • Assist Residents Associations and Brookfield with program and event planning.
  • Attend all training sessions and actively participate in team meetings.
  • Maintain Sales Centres in excellent condition: tidy and well-stocked with marketing collateral.
  • Handle general administration tasks such as answering calls, emails, and managing voicemail.
  • Perform light cleaning and other assigned duties.

Requirements

  • Strong customer service and troubleshooting skills; sales or customer service related experience is preferred.
  • Experience within the home building or real estate industry is an asset.
  • Experience in event planning is an asset.
  • Excellent planning and organizational skills.
  • Exceptional written and oral communication skills.
  • Strong attention to detail.
  • Proficiency with Microsoft Office products such as Word, Outlook, and Excel.
  • Highly flexible with solid interpersonal skills to effectively work in diverse environments.
  • Ability to handle interactions with sensitivity, tact, diplomacy, and professionalism at all times.

About Brookfield Properties

We are proud to offer our employees what they value most:

  • Competitive compensation
  • Excellent extended medical, dental and vision benefits beginning day 1
  • RRSP program, contributions begins day 1
  • Career development programs
  • Paid Volunteer Hours
  • Paid parental leave
  • Family planning assistance including IVF, surrogacy and adoptions options
  • Wellness and mental health resources
  • Pet insurance offering
  • A culture based on our values of Passion, Integrity and Community

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