Service Design Specialist

1 week ago

Edmonton, Alberta, Canada Vantix Systems Inc Full time

**About the Role**

Vantix Systems Inc is seeking a highly skilled Service Designer to join our team. As a Service Designer, you will play a key role in driving service innovation, program review, and digital transformation projects across the organization.

**Key Responsibilities**

  • Work collaboratively as part of cross-functional program review or product delivery teams to deliver high-quality service design solutions.
  • Conduct field research, backlog definition and refinement, and sprint planning and execution to drive digital transformation projects.
  • Develop UX artifacts, including streamlined scenarios, storyboards, wireframes, flows, and interactive prototypes to support service design initiatives.
  • Participate in change management activities to ensure successful implementation of service design solutions.

**Requirements**

  • Experience developing UX artifacts, including streamlined scenarios, storyboards, wireframes, flows, and interactive prototypes.
  • Experience working collaboratively as a Front End Designer in a cross-functional team to deliver product/assignment deliverables.
  • Experience working as a Front End Designer on a project comparable in size and complexity to the service innovation, program review, and/or digital transformation projects contemplated by this SOW.
  • Experience with Agile methodology.
  • Experience building and maintaining component libraries/design systems.
  • Experience working in a dedicated public sector central digital office (e.g. UK Government Digital Service; Ontario Digital Service; British Columbia Government Digital Experience, GoA Digital Innovation Office).

**Nice to Have**

  • Experience working in a digital transformation environment.
  • Knowledge of service design principles and methodologies.

**What We Offer**

  • A dynamic and collaborative work environment.
  • Opportunities for professional growth and development.
  • A competitive compensation package.

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