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Technology Support Specialist

3 months ago

Charlottetown, Prince Edward Island, Canada IO Solutions Contact Center Full time

Overview of the Help Desk Specialist Role

Are you enthusiastic about resolving issues, leveraging technology for effective solutions, and delivering exceptional customer service? IO Solutions is on the lookout for a Help Desk Specialist to become a vital part of our team. In this position, you will be instrumental in facilitating smooth communication and support for our agents and support personnel. Embrace the chance to enhance your skills and cultivate a fulfilling career through our Advancement Program.

What We Provide

  • Up to 50% discount on mobile phone plans through our partners
  • A diverse and welcoming workplace
  • Job security and opportunities for advancement
  • A multicultural team that appreciates your input
  • Genuine prospects for professional growth via our Advancement Program

Key Responsibilities

  • Authorize access to computer networks
  • Oversee computer systems and networks
  • Assist users facing technical challenges
  • Investigate and apply solutions using technical documentation
  • Provide training and support to users
  • Keep a record of issues and resolutions
  • Collaborate on software redesign initiatives
  • Guide technical support team members
  • Deliver support for business systems and networks
  • Prepare equipment for employee use
  • Conduct Web-server backup procedures

Qualifications Required

  • Proficiency in English, both written and spoken
  • Post-secondary education in a relevant discipline (e.g., Computer Science)
  • At least 2 years of experience in technical support
  • Legal authorization to work in Canada
  • Willingness to relocate as necessary

Employee Benefits

  • Discounts with partner organizations
  • A stimulating and rewarding work environment
  • Opportunities for career progression