Maintenance Coordinator

2 weeks ago


Québec, Quebec, Canada Penske Truck Leasing Full time
Maintenance Coordinator Job Description

The Maintenance Coordinator will play a crucial role in ensuring the efficient operation of our maintenance services. This position will be responsible for providing exceptional customer service, managing inventory, and analyzing processes to drive profitability.

Key Responsibilities:
  • Maintain Service Net Planner with PMs campaigns, repairs from drive-ins, call-ins, and 24/7 calls, and off lease/on lease.
  • Partner with Centralized PM Scheduling Operations and Outside RO Management teams to foster collaboration in support of the customer.
  • Greet customers at the location and provide quality phone service. Respond to customer inquiries regarding billing and scheduling.
  • Manage inventory levels through ordering parts according to sourcing procedure, ensuring suppliers deliver purchases defect-free and on-time.
  • Perform process analyses and reviews in areas such as Inventory, maintenance profitability, warranty campaigns, cycle counts, RO reviews, and other areas.
Requirements:
  • High school diploma or equivalent required, degree preferred.
  • Interpersonal and relationship building skills with an ability to collaborate with branch team members.
  • Competent written and verbal communication skills.
  • 2 years+ experience in customer service and operations experience required.
  • 2 years working in service and parts department preferred.
  • Agile and quick learner, enjoys collaborative projects and continuous education.
  • Advanced computer skills including Microsoft Word, Excel, Outlook, and PowerPoint required.
Physical Requirements:

The associate will be required to read, communicate verbally and/or in written form, remember and analyze certain information, and remember and understand certain instructions or guidelines. While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.

Penske is committed to the principle of equity in employment.



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