Maintenance Coordinator

2 weeks ago


Québec, Quebec, Canada Penske Truck Leasing Full time
Maintenance Coordinator Job Description

The Maintenance Coordinator plays a vital role in ensuring the efficient operation of our branch(es). This position is responsible for providing exceptional customer service, managing inventory, and performing administrative tasks to support maintenance operations.

Key Responsibilities:
  • Maintain Service Net Planner with PMs campaigns, repairs from drive-ins, call-ins, and 24/7 calls, and off lease/on lease.
  • Partner with Centralized PM Scheduling Operations and Outside RO Management teams to foster collaboration in support of the customer.
  • Greet customers at the location and provide quality phone service. Respond to customer inquiries regarding billing and scheduling.
  • Manage inventory levels through ordering parts according to sourcing procedure, ensuring suppliers deliver purchases defect-free and on-time.
  • Perform process analyses and reviews in areas such as Inventory, maintenance profitability, warranty campaigns, cycle counts, RO reviews, and other areas.
Requirements:
  • High school diploma or equivalent required, degree preferred.
  • Interpersonal and relationship building skills with an ability to collaborate with branch team members.
  • Competent written and verbal communication skills.
  • 2 years+ experience in customer service and operations experience required.
  • 2 years working in service and parts department preferred.
  • Agile and quick learner, enjoys collaborative projects and continuous education.
  • Advanced computer skills including Microsoft Word, Excel, Outlook, and PowerPoint required.
Physical Requirements:

The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



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