Hotel Receptionist

2 months ago


Whitehorse, Yukon, Canada McNevin Construction Ltd. Full time
Job Summary

We are seeking a highly organized and customer-focused Front Desk Hotel Clerk to join our team at McNevin Construction Ltd. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests and ensuring a smooth and efficient check-in and check-out process.

Key Responsibilities
  • Guest Services: Register arriving guests, assign rooms, and provide information on hotel facilities and services.
  • Complaint Resolution: Investigate and resolve guest complaints and claims in a professional and courteous manner.
  • Front Desk Operations: Process group arrivals and departures, take, cancel, and change room reservations, and maintain an inventory of vacancies, reservations, and room assignments.
  • Clerical Duties: Perform light housekeeping and cleaning duties, answer telephone and relay telephone calls and messages, and assist clients/guests with special needs.
  • Customer Service: Provide exceptional customer service, respond to guest inquiries, and resolve issues in a timely and professional manner.
Work Environment

Our Front Desk Hotel Clerk will work in a fast-paced environment, providing excellent customer service to our guests. The ideal candidate will be able to work independently and as part of a team, with a strong focus on attention to detail and excellent communication skills.

Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: 1 to less than 7 months of experience in a customer-facing role.
  • Language: English.
  • Work Hours: 36 to 42 hours per week.

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