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Coffee Specialist

3 months ago

Toronto, Ontario, Canada Eataly North America Full time
Position Overview

A Coffee Specialist is responsible for crafting and delivering exceptional hot and cold beverages following Eataly's renowned recipes and accommodating guests' unique preferences. This role requires a deep understanding of the coffee menu, ensuring swift and high-quality service while multitasking across various Quick Service Restaurant (QSR) counters. The Coffee Specialist reports directly to the QSR General Manager and the QSR Assistant General Managers.

Key Responsibilities
  • Expertly prepares and serves authentic Italian espresso, coffee, and a variety of café beverages at multiple stations.
  • Delivers outstanding customer service, providing detailed information about coffee blends and preparation methods.
  • Organizes workstations and maintains displays, ensuring proper allergen separation.
  • Adheres to First in First Out (FIFO) standards for product freshness.
  • Measures, grinds, and packages coffee beans according to guest specifications.
  • Utilizes the Point of Sale (POS) system accurately, managing cash transactions and verifying bill authenticity.
  • Maintains cleanliness and sanitation of work areas in compliance with local health regulations.
  • Collaborates across all QSR counters, serving pastries, gelato, pizza, and other Italian specialties.
  • Exhibits composure during peak service times.
  • Performs additional tasks as assigned.
Qualifications
  • Passionate and knowledgeable about coffee, tea, and beverage preparation.
  • Exceptional communication and customer service abilities.
  • Competent in basic mathematical calculations and following production guidelines.
  • Preferred: 1+ year of experience as a barista on a manual espresso machine.
  • Preferred: High school diploma.
Job Requirements
  • Availability for onsite work with a flexible schedule, including early mornings, evenings, and weekends.
  • Ability to lift up to 50 pounds.
  • Capacity for sustained mobility for up to 8 hours, involving standing, walking, bending, and squatting.
  • Proficient in operating equipment such as manual espresso machines, ovens, blenders, juicers, and POS systems.
  • Dexterity for efficient and consistent espresso preparation.
  • Smart Serve Certification is required.
Benefits and Perks

  • Comprehensive Medical, Dental, and Vision Insurance.
  • Paid Time Off and Paid Parental Leave.
  • Retirement Savings Plan (RRSP).
  • Bonus opportunities.
  • Complimentary family meal daily.
  • Employee discounts at Eataly.
  • Educational classes on products and Italian cuisine.
  • Referral bonus program.
  • And more.

Eataly is dedicated to fostering a workplace free from harassment and discrimination, in accordance with the Ontario Human Rights Code. We welcome applications from individuals with disabilities and provide accommodations upon request during the selection process.