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Application Support Specialist

2 months ago


Gatineau, Quebec, Canada Cégep Héritage College Full time
Job Summary

The Application Administration Technician will provide technical support and maintenance for our Enterprise Resource Planning (ERP) suite and Learning Management System (LMS). This role will be part of a team of 3 people, responsible for ensuring the smooth operation of our digital tools.

Key Responsibilities
  • Technical Support: Provide on-site technical troubleshooting to staff and teachers, investigating technical feasibility and safety of requested digital educational and administration tools.
  • Software Maintenance: Execute day-to-day standard operating procedures, including onboarding new staff, assigning security roles, and granting access to Omnivox modules.
  • Documentation and Training: Create, draft, and maintain up-to-date documentation and user guides on Application Administration software and procedures.
  • Collaboration and Communication: Work with the analyst on enhancements and implementation of new modules and functionalities, and provide assistance to technicians assigned to 1st level support.
Requirements
  • Education: Minimum of a college diploma (DEC) with an appropriate field of specialization (Computer Science Techniques) or a diploma whose equivalence is recognized by the competent authority.
  • Experience: Minimum of 4 years of experience relevant to the duties of the position.
  • Skills: Excellent knowledge of Microsoft Office 365, good knowledge of English, and functional French.
Preferred Qualifications
  • Communication and Interpersonal Skills: Excellent communication, organizational, and interpersonal skills.
  • Analytical and Problem-Solving Skills: Excellent analytical and problem-solving skills.
  • Adaptability and Flexibility: Ability to work efficiently under deadlines and produce accurate results, with a high degree of adaptability.