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Food Service Team Lead

2 months ago

Ottawa, Ontario, Canada Second Cup Cafe Full time
Job Title: Food Service Supervisor

We are seeking a highly skilled Food Service Supervisor to join our team at Second Cup Cafe. As a key member of our operations team, you will be responsible for ensuring the highest level of customer satisfaction and quality of service.

Key Responsibilities:
  • Leadership and Supervision: Supervise and co-ordinate activities of staff who prepare and portion food, train staff in job duties, sanitation and safety procedures, and establish methods to meet work schedules.
  • Quality Control: Ensure that food and service meet quality control standards, address customers' complaints or concerns, and maintain records of stock, repairs, sales, and wastage.
  • Team Management: Supervise and check assembly of trays, supervise and check delivery of food trolleys, and establish work schedules.
Requirements:
  • Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years, or equivalent experience.
  • Work Setting: Coffee shop.
  • Certificates and Licenses: Safe Food Handling certificate.
  • Personal Suitability: Efficient interpersonal skills, excellent oral communication, flexibility, team player, and dependability.
Work Environment:

35 hours per week, permanent position, working in a fast-paced coffee shop environment.

Language of work: English.