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Customer Engagement Supervisor
3 months ago
Customer Engagement Supervisor
We are more than just a local dining establishment. We represent a network of dedicated small-business proprietors.
Did you know that across the nation, we serve delightful options to over 2.5 million individuals in more than 1,400 locations daily, or that we have proudly supported over 387,000 Canadian families with ill children through charitable initiatives?
What We Offer
Joining our team means you will have the chance to grow and learn, enjoy flexibility, and work in a safe and inclusive environment. This translates to:
- Access to educational and skill enhancement opportunities that propel you forward
- A comprehensive rewards package that includes discounts, incentives, and recognition programs
- A flexible schedule tailored to your needs
- A secure, respectful, and inclusive workplace
- Bring your true self to work - embracing individuals of every age, background, and culture - just like the guests who visit our establishments every day
The Role
While you may have an idea of what working with us entails, here are some key highlights of your responsibilities:
- Demonstrating your enthusiasm for people by anticipating customer needs and providing moments of surprise and delight through a proactive approach to service.
- Motivating, supporting, and guiding your team to deliver a customer experience that seamlessly blends the essence of dining and quick service.
- Engaging with customers and addressing their inquiries about our menu and brand, ensuring they feel valued at every interaction.
- Exemplifying calmness and fairness in customer interactions, managing various situations with composure and positivity.
- Transforming our establishment into more than just a place for delicious food, creating an experience that fosters strong connections with our customers.
Your Qualities and Experience
While prior experience in food service or retail as a barista, server, sales associate, cashier, team member, or customer service representative is beneficial, what truly matters is who you are.
You are reliable and trust in others. You take pleasure in the details and believe that quality service is what keeps customers returning. You recognize that service is about building connections. A smile, an extra hand, or even an empathetic nod can significantly impact someone's day. It's genuine, and it's at your core. You are a people person at heart. Enhancing someone's day enhances your own.
About Us
In 1954, an innovative salesman named Ray Kroc discovered a small burger joint in California, marking the beginning of our story. In 1967, the first location in Canada opened in Richmond, B.C., and we have been growing alongside our communities, providing quality food at great value ever since. Today, we are proud to be one of the world's leading foodservice retailers, offering career opportunities at corporate-owned locations or those operated by independent franchisees.
We are committed to fostering a diverse and inclusive workplace for all. Our organization has a long-standing policy of providing fair, equitable, and accessible opportunities for all employees and prospective employees. Accommodations during the application process are available upon request.
