Customer Service Specialist

4 weeks ago


Kentville, Nova Scotia, Canada Family Tire Limited Full time
Position Overview

As a Service Advisor at Family Tire Limited, you will play a crucial role in ensuring customer satisfaction and managing service operations. Your primary responsibilities will include addressing customer inquiries, providing detailed information about services, and facilitating billing processes.

Qualifications
  • Education: Secondary (high) school graduation certificate
  • Experience: Previous experience in a similar role is considered an asset
Work Environment

This position is situated in the private sector, specifically within a retail and wholesale establishment. You will be part of a dynamic team that values customer service and operational excellence.

Key Responsibilities
  • Handle customer complaints and concerns effectively
  • Provide accurate information to clients regarding services offered
  • Manage billing arrangements for services rendered
  • Explain service types and associated costs to customers
  • Perform general office tasks as required
  • Process payments and maintain financial records
  • Promote and sell merchandise
  • Maintain a digital database for customer interactions
  • Offer ongoing support to clients post-sale
Team Management

You will supervise a team of 5-10 individuals, ensuring a collaborative and efficient work environment.

Safety and Compliance
  • Conduct driver's validity license checks
  • Perform driving record checks (abstract)
Work Conditions

This role requires attention to detail and the ability to thrive in a fast-paced environment with tight deadlines. Physical capabilities include:

  • Bending, crouching, and kneeling
  • Standing for extended periods
  • Walking and performing repetitive tasks
Personal Attributes

The ideal candidate will demonstrate:

  • Punctuality and reliability
  • Client-focused mindset
  • Strong interpersonal and communication skills
  • Flexibility and organizational skills
  • Ability to multitask and work under pressure
Screening Questions

Applicants must confirm their legal eligibility to work in Canada.

Employment Details
  • Job Type: Permanent
  • Language of Work: English
  • Work Hours: 40 to 44 hours per week


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