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Guest Logistics Coordinator
3 months ago
Position Overview
The Guest Logistics Coordinator plays a vital role in managing all aspects of guest transportation between key meeting points and CMH staging areas. This position demands a strong attention to operational details and the ability to adapt to unexpected situations.
Key Responsibilities
- Oversee all guest exchanges and transfers to and from CMH staging areas and designated meeting points.
- Handle administrative duties related to guest transfers and daily operations.
- Manage guest and lodge communications concerning transportation logistics.
- Coordinate the food and beverage service on the coach.
- Serve as the primary contact for seasonal Transfer Coordinator staff accompanying guests.
- Address guest inquiries with a focus on providing solutions.
- Resolve logistical challenges arising from road closures and delays.
- Create memorable guest experiences as the initial and final point of contact for CMH.
- Assist in implementing CMH's health and safety protocols.
- Support sustainability initiatives within CMH.
- Participate in emergency response training and support as needed.
- Provide assistance to guests and staff during field program visits.
Qualifications
- Post-secondary education in a relevant field.
- 1-2 years of experience in a professional office environment.
- Valid Class 5 driver's license with a clean driving record; Class 4 license and experience driving in winter conditions preferred.
- Experience as a tour guide or in a leadership role within the service industry.
- Background in high-end customer service is preferred.
- Familiarity with the ski industry is an asset.
Skills and Attributes
- Integrity, discretion, and strong problem-solving abilities.
- Attention to detail with accurate data entry skills.
- Effective communication skills, both verbal and written.
- Collaborative working style with the ability to build relationships with internal and external stakeholders.
- Ability to maintain confidentiality and professional relationships.
- Proficiency in Microsoft Office and adaptability to learn new software.
- Ability to prioritize tasks in a dynamic environment with fluctuating workloads.
- Confidence in interacting with various levels of the organization.
- Self-directed and goal-oriented with a strong work ethic.
- Ability to see projects through to completion and follow up on issues.
Working Conditions
- Ability to lift and carry up to 20 pounds occasionally.
- Manual dexterity for operating a computer and office equipment.
- Willingness to work evenings, weekends, and holidays as required.
- Occasional travel to CMH areas and industry events may be necessary.
Compensation and Benefits
A competitive hourly wage will be offered based on qualifications and experience, along with vacation pay and potential opportunities for heli-skiing after meeting the required workdays. Additional benefits include health and dental coverage, eligibility for a Group Savings Plan, paid sick days, and opportunities for heli-hiking and heli-skiing.
CMH is an equal opportunity employer.