Optical Store Leader

3 weeks ago

Belleville, Ontario, Canada EssilorLuxottica Group Full time

About the Role

The Store Manager is a key leader within the EssilorLuxottica Group, responsible for delivering key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience.

Key Responsibilities

  • Lead the LensCrafters team to provide unsurpassed Customer Service
  • Develop and implement action plans to improve store KPIs, including NPS, % Sales to Plan, Customer Count, Complete Pair, Labor, Training Saturation, Exam Growth, and others
  • Attract and hire highly engaged team members to ensure the store has the right people in the right place at the right time
  • Partner with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs
  • Ensure all Company approved safety programs are implemented and maintained consistently per standards in order to maintain a safe and FUN working environment

Requirements

  • High School graduate or equivalent
  • 4+ years management/supervisory experience
  • Comprehensive knowledge from operations, processes and business implications
  • Strong influencing and negotiating skills
  • Team building and management skills
  • Knowledge of current optical theory and merchandise
  • Strong communicator and listener
  • Strong basic math skills (addition, subtraction, multiplication, division)
  • Sales skills
  • Familiarity with cash register, computers and calculators
  • Ability to manage time under aggressive deadlines

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