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Restaurant Operations Supervisor

2 months ago

Edmonton, Alberta, Canada Ihop Restaurant Full time
Job Summary

We are seeking a highly skilled and experienced Food Service Supervisor to join our team at IHOP Restaurant. As a key member of our management team, you will be responsible for overseeing the daily operations of our kitchen and ensuring that our high standards of quality and customer service are consistently met.

Key Responsibilities
  • Leadership and Supervision
    • Supervise and coordinate the activities of kitchen staff, including cooks, servers, and hosts/hostesses.
    • Train and develop staff members to ensure they have the skills and knowledge needed to perform their jobs effectively.
  • Food Quality and Safety
    • Ensure that all food is prepared and presented to the highest standards of quality and presentation.
    • Implement and maintain strict food safety and sanitation procedures to prevent contamination and foodborne illness.
  • Customer Service
    • Address customer complaints and concerns in a professional and courteous manner.
    • Ensure that all customers receive excellent service and that their needs are met promptly and efficiently.
  • Operations and Administration
    • Manage kitchen inventory and supplies to ensure that we have the necessary resources to meet customer demand.
    • Prepare and submit reports on kitchen operations, including sales, inventory, and labor costs.
Requirements
  • Education and Experience
    • Secondary (high) school graduation certificate.
    • 1 year to less than 2 years of experience in a food service management role.
  • Work Environment
    • Fast-paced environment with tight deadlines.
    • Standing for extended periods.
  • Personal Qualities
    • Excellent communication and interpersonal skills.
    • Ability to work well under pressure and make decisions quickly.
    • Flexibility and adaptability in a dynamic work environment.
What We Offer
  • Compensation and Benefits
    • Competitive salary and benefits package.
    • Opportunities for career advancement and professional growth.
  • Work Environment
    • Dynamic and fast-paced work environment.
    • Opportunities to work with a talented and dedicated team.