Front Desk Representative

1 month ago


Prince Rupert, Canada Crest Hotel LP Full time
Job Summary

We are seeking a highly organized and customer-focused Front Desk Agent to join our team at Crest Hotel LP. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, handling room reservations, and ensuring a smooth check-in and check-out process.

Key Responsibilities
  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel, and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Process guests' departures, calculate charges, and receive payments
  • Maintain an inventory of vacancies, reservations, and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e., faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Contact customers to deliver requested wake-up calls
  • Provide customer service
Requirements
  • Secondary (high) school graduation certificate
  • 1 year to less than 2 years of experience or equivalent experience
Working Conditions

This is a permanent position with a 40-hour workweek. The work language is English.



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