Counter Sales Associate
1 month ago
Job Summary
We are seeking a highly motivated and customer-focused Counter Salesperson to join our team at Noble BC. As a Counter Salesperson, you will play a key role in providing exceptional customer service and support to our walk-in customers.
Key Responsibilities
- Provide sales support to customers at our sales counters, including answering questions, picking, and entering orders.
- Maintain a clean and organized counter sales area, including merchandising displays.
- Assist customers with purchases, research products, and provide recommendations on our assortment of products.
- Drive sales growth through ownership of counter merchandising, product promotion, and generating leads for the Outside Account Manager.
- Enter, pick, and pack sales orders generated at the counter.
- Inform the buyer when stock levels are low and follow up on backorders with vendors.
- Process returns and warranty claims to customers, including paperwork in compliance with procedures.
- Navigate and find solutions for customer concerns and complaints.
Requirements
- Grade 12 diploma or equivalent; college and/or university degree an asset.
- A minimum of 2 years of experience with customer service or counter sales.
- Outstanding customer service and verbal communication skills.
- Excellent relationship building skills with customers, vendors, and teammates.
- Ability to learn and operate the applicable software system used to process orders.
- Experience working in a fast-paced environment.
- Intermediate math skills with a strong attention to detail.
- Ability to learn how to operate material handling equipment.
- Possess a strong work ethic and a high standard of integrity.
- Ability to work well independently and in a team setting.
Preferred Skills
- Previous experience with or knowledge of plumbing and building products sold at the business location.
- Ability to use the Internet as a resource to problem solve and find alternative solutions for customers.
- Experience using Trend, Eclipse, Word, Excel, and Outlook.
About Noble BC
Noble BC is one of the province's largest integrated wholesale distributors of plumbing, heating, commercial, and industrial products for the construction industry. We offer a culture that prides itself in supporting our employees every step of the way.
What We Offer
- Great mentors and on-the-job training.
- Growth potential with competitive salary, benefits, and profit sharing.
- A career with a solid, stable company with strong core values.
- Participation in our pension plan with employer contributions.
- Work-life balance and flex time.
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