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Food Service Team Lead

2 months ago

Hawkesbury, Canada Dairy Queen Full time
Job Summary

We are seeking a highly skilled Food Service Supervisor to join our team at Dairy Queen. As a key member of our operations team, you will be responsible for ensuring the highest level of customer satisfaction and quality in our food service operations.

Key Responsibilities
  • Develop and implement effective methods to meet work schedules and ensure seamless food service operations.
  • Supervise and coordinate the activities of staff who prepare and portion food, ensuring that all food meets quality control standards.
  • Train staff in job duties, sanitation, and safety procedures, promoting a culture of excellence and customer satisfaction.
  • Estimate ingredient and supply requirements for meal preparation, minimizing waste and optimizing inventory.
  • Address customer complaints and concerns in a professional and courteous manner, ensuring that every customer leaves satisfied.
  • Maintain accurate records of stock, repairs, sales, and wastage, providing valuable insights for business growth and improvement.
  • Prepare and submit reports on food service operations, highlighting areas of success and opportunities for improvement.
Requirements
  • 1-2 years of experience in food service operations, preferably in a supervisory role.
  • Excellent communication and interpersonal skills, with the ability to work effectively with staff and customers.
  • Strong problem-solving and analytical skills, with the ability to think critically and make informed decisions.
  • Ability to work in a fast-paced environment, with a focus on quality and customer satisfaction.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.