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Senior Product Manager, Personalization Expert
2 months ago
We are seeking a highly skilled Senior Product Manager to join our team at Loblaw Digital. As a key member of our organization, you will be responsible for developing and executing a product strategy that drives personalization across our e-commerce platform.
Key Responsibilities- Develop a deep understanding of our business, customers, customer journeys, competition, and technology.
- Own the roadmap, development, and execution of a service that is critical to driving personalization across our e-commerce platform.
- Collaborate with cross-functional teams, including engineering, data science, UX/UI, marketing, and merchandizing to deliver high-quality products.
- Design and conduct A/B testing and other experimentation methods to validate and refine product features and enhancements.
- Help define transactional and long-term, downstream impact metrics to monitor and analyze product performance, and use insights to drive product improvements.
- Understand and anticipate customer and colleague needs to ensure our product is relevant, engaging, and desirable.
- Stay up-to-date with the latest trends and advancements in e-commerce personalization and AI and use them to shape a future-proofed vision for your product.
- Bachelor's degree in Computer Science, Engineering, or a related field. A Master's degree or MBA is a plus.
- 4+ years of product management experience. 1-2 years of people management experience is a plus.
- Experience with experiment design principles, A/B testing, and data-driven decision making.
- Strong knowledge and proficiency with data and statistical analysis. Knowledge of machine learning, SQL, and predictive modeling is a plus.
- Experience with digital messaging channels (such as email, SMS/RCS, push notifications) is a plus.
- Experience with data analytics visualization and tools like Looker or Tableau is a plus
- Experience working on a personalization platform is a plus.
- Technical product management experience or similar, such as building API products or platform services.
- Exceptional stakeholder management skills, can easily build relationships at every level of an organization, and have been part of large, cross-functional teams that are working to solve complex problems.
- Experience taking a concept from idea to launch, and are willing to roll up your sleeves to help the team however you can.
- Customer-first approach to building products, leveraging research and data paired with empathy to build solutions that customers love and use repeatedly.
- Clear communicator - both written and verbal - and able to explain technical needs and considerations to a non-technical audience and vice-versa.
- You have prior experience building and managing scalable platforms.
- You understand and can instill product management principles and best practices.
- You have built strong relationships with senior stakeholders across a complex organization and influenced them to bring a product vision to life.
- You have a growth mindset – you know there's always a better way to do things and are willing to disrupt the status quo.
At Loblaw Digital, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections. We're able to keep innovating because our colleagues are passionate about their work and excited about the future of e-commerce. You will get to work with some of the best digital minds and will have the support of world-class technologies to craft products our customers will love
We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.
