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Client Care Associate
2 months ago
We are seeking a highly skilled and customer-focused individual to join our team at Salt & Pepper Canada Limited as a Customer Service Assistant. In this role, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.
Key Responsibilities- Customer Service: Respond to written and oral inquiries, address customer complaints or concerns, and provide information to customers in a timely and professional manner.
- Communication: Gather, research, and prepare communications material, coordinate special publicity events and promotions, and maintain and manage digital databases.
- Administrative Tasks: Arrange for billing, refunds, and credits, issue receipts and other forms, and perform general office duties.
- Client Feedback: Obtain and examine all relevant information to assess client feedback, enquiries, and complaints, and provide meaningful information and services.
- Education: Secondary (high) school graduation certificate or equivalent.
- Experience: 7 months to less than 1 year of experience in a customer-facing role or equivalent experience.
This is a permanent position with a 35-40 hour workweek. The work environment is private sector, and the primary language spoken is English. Free parking is available on site.
