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Sales Associate

2 months ago

Ottawa, Ontario, Canada Tapestry Full time
About the Role

We are seeking a highly motivated and customer-focused Sales Associate to join our team at Coach, a leading luxury fashion brand. As a Sales Associate, you will be responsible for delivering exceptional customer service, building strong relationships with customers, and driving sales growth.

Key Responsibilities
  • Sales and Service: Understand organizational objectives and make decisions that align with the Company priorities and values. Create personal sales and clienteling strategies in partnership with the management team. Meet customer needs through solution-oriented and forward thinking.
  • Workplace and Environment: Create enthusiasm and positivity for a shared vision and mission. Foster an environment of teamwork, trust, and collaboration with peers, customers, and supervisors.
  • Operations: Complete daily operational tasks, including maintaining store sales floor and backroom, cash wrap, and visual merchandising to Coach standards consistently and in a timely manner.
Requirements
  • 1-3 years of previous selling experience in a luxury retail service environment preferred.
  • Current knowledge of fashion trends and competition in the marketplace.
  • High school diploma or equivalent; college degree preferred.
  • Knowledge of cash registers systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS, and Internet).
  • Ability to communicate effectively with customers and team. Mobility to maneuver the sales floor and stock room to provide and support customer service.
Competencies
  • Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and 'actionable' positive and corrective feedback to others.
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers.
  • Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably.
  • Drive for Results: Can be counted on to exceed goals successfully.
  • Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization.
  • Learning on the Fly: Learns quickly when facing new problems.