Regional Manager, Health Services

4 days ago

Penticton, British Columbia, Canada Dynacare Full time
Transform Patient Services with a New Delivery Model

As a Regional Manager, Health Services, you will be responsible for transforming patient services locations within a region to a new delivery model designed to ensure an excellent patient experience through consistent, outstanding customer service.

Key Responsibilities:
  • Foster an environment of positive employee relations and strong teamwork while working in compliance with established human resources policies and practices.
  • Build and manage an effective team through strategic hiring, training, performance management, coaching, and recognition.
  • Analyze and make recommendations to continuously improve workflow processes to assure consistency and quality in the delivery of service to patients, laboratory operations, and clients.
  • Conduct metric reviews of area PSCs to ensure key indicators of cost, quality, delivery, safety, and customer experience are being met or exceeded, and introduce corrective actions where required.
  • Participate in continuous improvement projects along with regional goals and objectives aligned with corporate strategy.
  • Develop and administer regional operating budgets, identify potential cost savings, and make recommendations for improvement.
  • Responsible for completing operating reports using metrics and key performance indicators.
  • Pursue ongoing continuing education to ensure awareness of new industry or regional trends, developments, laws, regulations, and technology.
  • Support the Business Development team with the establishment of new clients.
  • Oversee maintenance and renovation programs for each location in the region in conjunction with the Manager, Support Services.
Requirements:
  • Understanding of laboratory operations, processes, and key performance indicators.
  • Understanding of customer service best practices and demonstrated ability to apply that knowledge in high-volume, time-sensitive environments.
  • Post-secondary education in Healthcare, Science, or Business.
  • 3+ years of leadership experience in a high-paced, customer-facing environment is preferred.
  • Ability to develop, implement, and/or improve the patient/client experience applying people management and industry best practices.
  • Demonstrated proficiency with MS Office.
  • Phlebotomy skills (an asset).
  • Lean Six Sigma and/or Change Management training is considered an asset.
  • Ability to effectively lead a team, manage conflict, and champion change.
  • Ability to adapt to and thrive within a team environment with competing and changing demands.
  • Demonstrated ability to self-manage, prioritize, and collaborate in a team-oriented, high-volume, time-sensitive environment.
  • An analytical aptitude and ability to identify and make recommendations for process improvement.
  • Demonstrated ability to communicate effectively, both written and verbally, to various stakeholders, adapting the approach to best suit the audience (patients, clients, staff) to ensure understanding.

At Dynacare, we're proud to hire the best people. If you're passionate about supporting healthy lives with commitment and care, we'd like to meet you. We're a great place to work, and we're committed to being an equal opportunity employer.

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