Customer Service Ambassador

3 days ago

Prince George, British Columbia, Canada fortisBC Full time

About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through various channels, including online chat, phone, and email.

Key Responsibilities

  • Provide world-class customer service by responding to customer inquiries, resolving issues, and escalating complex problems to senior team members.
  • Develop and maintain a deep understanding of our products and services to effectively address customer needs and concerns.
  • Work collaboratively with internal stakeholders to resolve customer issues and improve overall customer satisfaction.
  • Participate in ongoing training and development to enhance customer service skills and stay up-to-date on industry trends and best practices.

What We're Looking For

  • A high school diploma or equivalent education.
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
  • Strong problem-solving skills and the ability to think critically in fast-paced environments.
  • A customer-centric mindset and a passion for delivering exceptional customer experiences.

What We Offer

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities to enhance customer service skills and advance your career.
  • A dynamic and supportive work environment that values diversity, equity, and inclusion.

About FortisBC

FortisBC is a leading energy provider in British Columbia, committed to delivering safe, reliable, and sustainable energy solutions to our customers. We are proud to be a part of the Fortis Inc. family of companies, a leading North American energy company with a strong commitment to customer service and community engagement.

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