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Lounge Service Associate
2 months ago
**Job Summary**
The Server will contribute to the overall success of Coast Hotels by providing exceptional customer service and upholding quality standards for our Food & Beverage operations.
**Key Responsibilities:**
- Provide customer service through the completion of routine duties and tasks such as taking, relaying, and serving food and/or beverage orders, pouring all drinks as per industry standards, providing food and/or beverage product knowledge, managing reservations, handling cash, cheques, credit and debit card transactions in accordance with Hotel Policies.
- Act as an ambassador for Coast, greeting guests, making them feel welcome, and handling basic inquiries.
- Adhere to quality and industry standards when completing tasks.
- Check on guest satisfaction and follow up on requests where possible and appropriate.
- Ensure the safety and security of the property, the ambassadors and guests when completing tasks.
- Stock supplies and maintain inventory levels.
- Demonstrate a customer service attitude with internal/external contacts.
- Perform other duties as required.
**Requirements:**
- Industry-specific certifications such as FOODSAFE and Serving It Right (or equivalent).
- Hepatitis A vaccination is recommended.
- Professional attitude and appearance.
- Excellent communication, interpersonal, and customer service skills.
- Cash handling experience is an asset.
- Ability to multi-task.
- High attention to detail.
- Exemplify Coast's core values and enjoy working in a culture of accountability.
**Additional Skills:**
- Secondary school diploma is preferred.
- Strong time management and organizational skills.
- Knowledge of health and safety regulations.
- Knowledge of menu items.
- Ability to work as part of a team and independently.
- Industry-specific certifications such as Food & Beverage Server are an asset.
- Workplace Hazardous Materials Information System (WHMIS) training is an asset.
- Able to work a flexible schedule, which includes evenings, weekends, and holidays.
