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Banking Professional

2 months ago

St John's, Newfoundland and Labrador, Canada National Bank Full time
About the Role

This is a versatile and varied role that allows you to live your ambitions and have a positive impact on your own life as well as the lives of your clients and colleagues.

Your Key Responsibilities
  • Greet clients and answer their questions in a friendly and empathetic manner.
  • Help clients use our banking applications and Automated Banking Machines (ABMs).
  • Listen to clients' needs and resolve situations that may be complex.
  • Give advice and offer transaction solutions for Personal Banking clients.
  • Demonstrate the ability to build lasting business relationships.
  • Ensure client satisfaction and engagement.
  • Refer your clients to specialist partners for specific needs.
  • Ensure adherence to compliance and risk management rules.
About Your Team

You will work with a team of experts specializing in investment, credit, mortgage financing, and more.

Our team values passionate people and bold ideas.

We work together to ensure our clients reach their goals and colleagues do what they love.

We rely on our colleagues to share knowledge and help each other.

Career Advancement Opportunities

After gaining the necessary experience in your role as a Banking Advisor, many options will be available to you.

For example, you could advance in the same role, get promoted, or move to another region or branch.

We offer many career opportunities and encourage internal mobility.

Training and Development

We use on-the-job learning to help you master your role.

You can access personalized training content on topics such as banking solutions and the advisory approach to support your ongoing learning.

You'll also have access to colleagues with a wide range of expertise, experience, and backgrounds to enrich all aspects of your development.

Requirements
  • Hold a college diploma (DEC) or equivalent.
  • Customer service experience, inclusive attitude, and openness to diversity.
  • Positive attitude and empathy for clients.
  • Interest in technology and skilled in sharing knowledge.
  • Ability to adapt to different situations.
Languages

English, French

Skills
  • Accountability
  • Brand Ambassadorship
  • Business Development
  • Client-focused
  • Customer Relationship Management
  • Detail-oriented
  • Digital literacy
  • Driving Results
  • Emotional Intelligence
  • Empathy
  • Humility
  • Learning Agility
  • Oral Communication
  • Teamwork
Your Benefits
  • Health and wellness program, including many options.
  • Flexible group insurance.
  • Generous pension plan.
  • Employee Share Ownership Plan.
  • Employee and Family Assistance Program.
  • Preferential banking services.
  • Opportunities to get involved in community initiatives.
  • Telemedicine service.
  • Virtual sleep clinic.