Hotel Operations Supervisor

4 weeks ago


Smoky Lake, Canada Super 8 Smoky Lake Full time
Hotel Clerk Supervisor Job Description

At Super 8 Smoky Lake, we are seeking a highly skilled and experienced Hotel Clerk Supervisor to join our team. As a key member of our front desk team, you will be responsible for ensuring exceptional customer service and a seamless guest experience.

Key Responsibilities:
  • Coordinate activities with other work units or departments to ensure efficient hotel operations.
  • Perform same duties as workers supervised, providing guidance and support as needed.
  • Resolve work problems, provide technical advice, and recommend measures to improve productivity and product quality.
  • Assist clients/guests with special needs, ensuring their comfort and satisfaction.
  • Coordinate, assign, and review work to ensure timely completion and high-quality results.
  • Maintain operation of computer systems, equipment, and machinery, arranging repair work as needed to ensure business continuity and customer service delivery.
  • Requisition materials and supplies to support hotel operations.
Work Conditions and Physical Capabilities:
  • Attention to detail is essential in this role, as you will be responsible for ensuring accuracy and quality in all aspects of hotel operations.
  • Fast-paced environment with a large workload, requiring strong organizational and time management skills.
  • Standing for extended periods may be required, as well as working under pressure to meet deadlines and guest expectations.
Personal Suitability:
  • Accurate and reliable, with a strong focus on delivering exceptional customer service.
  • Dependable and efficient, with excellent interpersonal skills and the ability to work effectively in a team environment.
  • Excellent oral communication skills, with the ability to communicate effectively with guests, colleagues, and management.
  • Flexibility and adaptability, with the ability to adjust to changing circumstances and priorities.
  • Initiative and judgment, with the ability to make informed decisions and take ownership of tasks and responsibilities.
  • Organized and proactive, with a strong focus on maintaining a clean and safe work environment.
  • Team player with a positive attitude, committed to delivering exceptional results and exceeding guest expectations.


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