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Commercial Banking Advisor

2 months ago

Mississauga, Ontario, Canada Scotiabank Full time
About the Role

We are seeking a highly skilled Commercial Banking Advisor to join our team at Scotiabank. As a key member of our Lending Services business unit, you will play a critical role in ensuring the success of our Commercial and Small Business lending products and services.

Key Responsibilities
  • Client Service
    • Champion a client-driven culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
    • Respond promptly and effectively to service inquiries, concerns, and complaints from Banking partners.
  • Product and Service Expertise
    • Prepare and execute intricate security and Business Banking documents to meet the requirements stipulated by the Bank's policies and procedures.
    • Maintain up-to-date knowledge and understanding of relevant Commercial and Small Business products, processes, and policies.
  • Operational Excellence
    • Operate independently to execute the fulfillment and maintenance of Commercial and Small Business lending products & services.
    • Review, assess, and process high volumes of standard/non-standard credit, service, and support customer transactions.
  • Collaboration and Communication
    • Act as a dedicated subject matter expert providing timely resolution to clients and business partners.
    • Recognize and identify knowledge gaps and performance concerns and address/reports these observations.
Requirements
  • Education
    • Post-Secondary Education.
  • Experience
    • Minimum of 2 years of relevant working experience in Financial Services or related industry.
  • Skills
    • Proven customer service skills, as well as flexibility to adapt to changing environments.
    • Knowledgeable of Business Banking credit as it applies to the Corporate, Commercial and Small Business Bank's policies & procedures.
    • Strong knowledge and experience in the setup and execution of onboarding accounts, products & services, and loan/funding.
    • Fluency in English (written & verbal) and strong organizational skills.
    • Working knowledge of Microsoft Office (Excel, Word, and Outlook).
What We Offer

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.