Service Installation Technician
4 weeks ago
Job Overview:
Cogeco is seeking a committed professional to fulfill the role of Service Installation Technician. This position entails the installation, disconnection, and maintenance of cable and Internet services for clients, while also promoting and marketing the company's offerings.
Customer Engagement:
The successful candidate will excel in delivering outstanding customer service, attentively addressing client requirements, and providing customized and expert solutions. They will effectively communicate the advantages of cable television and Internet services.
Key Responsibilities:
- Install essential equipment for customer connectivity
- Manage equipment installation, disconnection, relocation, and replacement
- Focus on customer retention strategies
- Oversee network maintenance and repair tasks
- Diagnose and resolve connectivity issues
- Prepare reports and maintain documentation
- Support the training of new personnel
Qualifications:
Applicants should possess a diploma in electronics, telecommunications, or a similar discipline, or have relevant experience in the telecommunications sector. Strong technical abilities and a customer-centric approach are essential.
Work Hours:
The typical work schedule consists of 37.50 hours per week, with shifts scheduled between 7:30 am and 9:00 pm on weekdays, and from 8:00 am to 5:00 pm on weekends.
Compensation:
The hourly wage ranges from $24.54 to $38.08. This position reports to the Deputy Director of Technical Operations or another assigned supervisor.
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