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Customer Service Representative

2 months ago

Steinbach, Manitoba, Canada HearUSA Full time

About HearUSA

HearUSA is a leading provider of hearing healthcare services, dedicated to delivering exceptional patient experiences and making a positive impact in our community.

Job Summary

We are seeking a highly motivated and customer-focused Client Care Coordinator to join our team. As a key member of our clinic staff, you will play a vital role in delivering best-in-class customer service, building strong relationships with clients, and supporting the growth and development of our business.

Key Responsibilities

  • Provide exceptional customer service to clients, ensuring their needs are met and exceeded
  • Develop and maintain strong relationships with clients, colleagues, and community partners
  • Support the day-to-day operations of the clinic, including scheduling, administrative tasks, and sales
  • Contribute to business development initiatives, including marketing and lead generation
  • Participate in ongoing training and professional development to enhance skills and knowledge

Requirements

  • Completion of an Ontario Secondary School Diploma or equivalent, with relevant post-secondary education as a strong asset
  • Excellent communication and interpersonal skills, with the ability to build strong relationships
  • Experience in customer service, administration, and sales, with a strong focus on business development
  • Proficiency with scheduling software and MS Office

What We Offer

  • Attractive compensation package, including a generous hourly rate and bonus/profit-sharing opportunities
  • Employer-funded benefits, including RRSP program with employer-matching
  • Education assistance program and ongoing mentorship/professional development opportunities
  • A culture that promotes inclusivity and a shared passion for making a positive impact in our community

Accommodation

HearUSA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process.