Customer Experience Associate

2 weeks ago


Steinbach, Manitoba, Canada Scotiabank Full time

At Scotiabank, we're looking for a Customer Experience Associate to join our team. As a key member of our Canadian Banking Branch network, you'll play a vital role in delivering exceptional service to our customers.

Your primary focus will be on providing a proactive and personalized approach to customer interactions, ensuring that their needs are met and exceeded. This will involve:

  • Building strong relationships with customers and understanding their financial goals
  • Processing transactions and providing expert advice on our banking products and services
  • Nurturing long-term relationships and identifying opportunities to grow our customer base
  • Staying up-to-date with industry trends and developments to provide the best possible service

What we're looking for in a candidate:

  • Proven customer service skills and a passion for delivering exceptional service
  • Strong communication and interpersonal skills, with the ability to build rapport with customers from diverse backgrounds
  • A willingness to learn and adapt to new situations, with a focus on continuous improvement
  • A team-oriented approach, with a commitment to collaboration and mutual support

What we offer:

  • A competitive compensation and benefits package, including opportunities for career growth and development
  • A dynamic and inclusive work environment, with a focus on diversity, equity, and inclusion
  • The chance to make a real difference in the lives of our customers and contribute to the success of Scotiabank
  • Ongoing training and support to help you achieve your career goals


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