Security Operations Centre Coordinator

1 month ago

Burnaby, British Columbia, Canada Securiguard Full time
Job Title: Security Operations Centre Operator

We are seeking a highly skilled and experienced Security Operations Centre Operator to join our team at Securiguard. As a key member of our dispatch team, you will be responsible for ensuring the safety and well-being of our security officers and clients.

Key Responsibilities:
  • Act as the main point of contact for all security guards and customer contact after hours
  • Schedule all after-hour requests
  • Dispatch appropriate mobile resources to various sites
  • Maintain database records of all Securiguard policies and procedures
  • Manage break relief for Securiguard sites
  • Ensure employees are checking in every hour or as required
  • Work effectively with other team members to ensure that departmental goals and key performance indicators are achieved or exceeded
  • Keep track of ongoing issues, resolving problems with the team and keeping client and personal up to date on progress.
Requirements:
  • Proficient in English, written and oral
  • Excellent oral communication skills
  • Previous Call Center experience is an asset
  • Previous experience working with computers and basic familiarity with the Microsoft Office suite
  • Demonstrated ability to work independently with minimal supervision
  • Excellent judgment, problem solving and decision-making skills.
Nice to Have:
  • BC Security License (or ability to obtain)
  • Previous experience working with two-way radio systems
  • Experience with using Microsoft Excel
  • Positive attitude and upbeat/friendly personality.
  • Experience with Real Time Adherence (RTA) is an asset.
  • Experience with Work Force Management (WFM) is an asset
Employee Perks:
  • Award winning corporate culture -2021 winners of Canada's Most Admired Culture
  • Team Building events
  • Extended Health and Dental Benefit.
  • Employee Assistance Program through TELUS Babylon
  • Telemedical access to doctors, therapists, and dietitians

At Securiguard, we believe in living and acting by our values: R.E.A.C.H. Respect, Empathy, Accountability, Courtesy, and Honesty. We're in the business of making people feel safe, and we're committed to providing our clients with the highest level of service and support.

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