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Service Operations Coordinator

3 months ago

Mount Pearl, Newfoundland and Labrador, Canada Sansom Equipment Ltd. Full time

Position: Service Coordinator

Job Type: Full-time - Entry Level position

Job Overview:
The Service Coordinator at Sansom Equipment Limited is integral to the efficient functioning of the service department. This role encompasses the management of service requests, appointment scheduling, and fostering communication among clients, technicians, and management. The Service Coordinator serves as the primary contact for all service-related matters, dedicated to delivering outstanding customer service consistently.

Benefits:

  1. Retirement savings plan
  2. Health, dental, and vision insurance
  3. Paid time off and holidays
  4. Opportunities for professional development and advancement

Key Responsibilities:

  1. Service Scheduling: Manage service requests from clients and organize technician appointments based on urgency and availability.
  2. Client Communication: Act as the main point of contact for clients regarding service inquiries, updates, and resolutions, ensuring effective communication to enhance customer satisfaction.
  3. Dispatch Support: Assist in dispatching technicians to service locations, providing essential information and resources for efficient job execution.
  4. Parts Coordination: Collaborate with the parts department to guarantee the availability of necessary components for service appointments. Oversee inventory levels and order supplies as required.
  5. Documentation Management: Keep precise records of service requests, appointments, and job details. Generate reports to monitor service performance and identify improvement opportunities.
  6. Quality Assurance: Conduct follow-up communications with clients to collect feedback on service quality and pinpoint areas for enhancement.
  7. Team Collaboration: Work alongside service technicians, sales representatives, and other departments to optimize processes and improve overall service delivery.
  8. Administrative Assistance: Support administrative tasks such as billing, invoicing, and data entry to facilitate efficient operations.

Qualifications:

  1. Prior experience in customer service, dispatching, or a related field is preferred
  2. High school diploma or equivalent
  3. Strong communication and interpersonal skills
  4. Excellent organizational and time management capabilities
  5. Proficiency in Microsoft Office suite and scheduling software (NetSuite)
  6. Able to thrive in a fast-paced environment and adapt to shifting priorities
  7. Attention to detail and strong problem-solving abilities

THIS IS NOT A REMOTE POSITION - IN PERSON REQUIRED

Seniority level: Entry level

Employment type: Full-time

Job function: Administrative

Industries: Railroad Equipment Manufacturing and Appliances, Electrical, and Electronics Manufacturing