Client Relationship Management Lead

4 weeks ago


Winnipeg, Manitoba, Canada StandardAero Full time

Position Title:
Client Account Manager

Employment Status:
Non-exempt/Eligible or Exempt/Ineligible Exempt/

Excluded Function:
Customer Support

Job Category:
Support

Manager, Customer Support
Director, Customer Support
Manager, Operations

Serves as a key intermediary among operations, engineering, materials, sales, and clients for product transactions, catering to various customer types (transactional, contractual, PBTH, field service, etc.).

Comprehends and executes strategies to enhance the client experience while aligning with the financial objectives of the business unit.
Updates and finalizes Performance Metrics (PM).
Analyzes and interprets legal documents for the formulation and dissemination of production documentation.
Oversees accounts utilizing sound business acumen and pertinent information analysis.
Applies fundamental project management principles to ascertain resources, delineate scope, and establish timelines.
Validates inventory expenses and manages client expectations concerning estimates.
Addresses client issues and substantiates resolution proposals.
Coordinates OEM warranty processes and resolves warranty claims.
Reviews and manages all contract/transaction activities.
Maintains records in the Customer Relationship Management (CRM) system.
Administers documents in accordance with company, client, and regulatory standards.
Projects a professional image while representing the organization to clients.
Effectively manages personal workload and time.
Coordinates field service operations and rental needs.
Plans to fulfill forecast demands while optimizing client inventory.
Responsible for observing and reporting issues in alignment with company policies.
Undertakes additional projects as assigned.

Minimum Educational/Academic Qualifications:
~ Minimum Diploma in Business Management, Marketing, or a related field with two years of experience, or a Bachelor's Degree in Business Management, Commerce, or a related field.

Proficient communication with clients, tailoring language to the audience.
Strong planning, organizational, analytical, decision-making, and problem-solving capabilities.
Knowledge of company policies and export compliance.
Expertise in production management and sales/marketing systems.
Proficient in Microsoft Office and current operating systems.

  • Winnipeg, Manitoba, Canada Xerox Full time

    About XeroxXerox is a leading provider of business process and document management solutions. For over 100 years, we have been redefining the workplace experience by harnessing our leadership position in office and production print technology, expanding into software and services to sustainably power today's workforce.Job SummaryWe are seeking a highly...


  • Winnipeg, Manitoba, Canada Xerox Full time

    About XeroxXerox is a leading provider of business process and document management solutions. For over 100 years, we have been redefining the workplace experience by harnessing our leadership position in office and production print technology, expanding into software and services to sustainably power today's workforce.Job SummaryWe are seeking a highly...


  • Winnipeg, Manitoba, Canada Maple Ridge Agency Inc. Full time

    Position OverviewThe Account Manager at Maple Ridge Agency Inc. plays a crucial role in managing client relationships and driving sales initiatives. This position requires a blend of strategic oversight and hands-on management to ensure the success of our sales operations.QualificationsEducation: Bachelor's degree is required.Experience: A minimum of 2 to...


  • Winnipeg, Manitoba, Canada Maple Ridge Agency Inc. Full time

    Position OverviewThe Account Manager at Maple Ridge Agency Inc. plays a crucial role in managing client relationships and driving sales initiatives. This position requires a blend of strategic thinking and operational excellence.Educational RequirementsBachelor's degree in a relevant fieldKey ResponsibilitiesManage payroll processes effectivelyCollaborate...


  • Winnipeg, Manitoba, Canada Maple Ridge Agency Inc. Full time

    Position OverviewMaple Ridge Agency Inc. is seeking a dedicated Account Manager to join our dynamic team. This role is essential in fostering strong relationships with our business clients and ensuring effective communication between departments.QualificationsEducation: Bachelor's degreeExperience: 2 to 3 years in a relevant fieldKey ResponsibilitiesManage...


  • Winnipeg, Manitoba, Canada Maple Ridge Agency Inc. Full time

    Position OverviewThe Account Manager at Maple Ridge Agency Inc. plays a crucial role in managing client relationships and driving sales initiatives. This position requires a strong focus on organizational policies and effective communication with various departments.Educational RequirementsBachelor's degree in a relevant fieldKey ResponsibilitiesOversee...


  • Winnipeg, Manitoba, Canada Royal Bank of Canada> Full time

    About the RoleWe are seeking a highly motivated and detail-oriented individual to join our team as an Associate Advisor. As an Associate Advisor, you will play a key role in providing exceptional client service and support to our Investment Advisors, helping to deepen existing relationships and welcome new clients to our firm.Key ResponsibilitiesClient...


  • Winnipeg, Manitoba, Canada Royal Bank of Canada> Full time

    About the RoleWe are seeking a highly motivated and detail-oriented individual to join our team as an Associate Advisor. As an Associate Advisor, you will play a key role in providing exceptional client service and support to our Investment Advisors, helping to deepen existing relationships and welcome new clients to our firm.Key ResponsibilitiesClient...


  • Winnipeg, Manitoba, Canada Assiniboine Credit Union Full time

    KEY RESPONSIBILITIES Achieve individual performance objectives, playing a pivotal role in crafting strategies to ensure success. Actively cultivate, maintain, and enhance client relationships by recognizing and fulfilling their requirements, ensuring that the relationship is beneficial to the organization. Accountable for monitoring and reporting on...


  • Winnipeg, Manitoba, Canada Gardewine Full time

    The Client Relationship Manager plays a crucial role in identifying and pursuing new business opportunities while ensuring exceptional customer satisfaction. This position is vital for nurturing existing partnerships to enhance customer retention and drive profitability in alignment with the corporate vision. Key Responsibilities Conducts qualified...


  • Winnipeg, Manitoba, Canada 10102 HUB Intl Canada West ULC (Prairies) Full time

    Unlock Your Potential with UsJoin a prominent player in the risk management sector as a Commercial Account Advisor. In this role, you will be responsible for fostering client relationships and advocating for our suite of insurance solutions. This full-time opportunity comes with a comprehensive benefits package and avenues for professional...


  • Winnipeg, Manitoba, Canada Staffix Full time

    Staffix is seeking an experienced Account Manager specializing in the Healthcare sector. In this pivotal role, you will be responsible for maintaining high levels of customer satisfaction across your designated region while meeting financial objectives.Key Responsibilities:Oversee and nurture existing client relationships, including hospitals and surgical...


  • Winnipeg, Manitoba, Canada Farm Credit Canada Full time

    Position Overview: As a Senior Client Relationship Manager at Farm Credit Canada, you will play a pivotal role in fostering connections that empower a sales team dedicated to providing financing solutions for local agribusiness and agri-food enterprises. You will be responsible for managing a diverse portfolio, facilitating loan approvals, and overseeing...


  • Winnipeg, Manitoba, Canada Farm Credit Canada Full time

    Position Overview:We are seeking a dedicated professional to enhance our client relationships within the agricultural finance sector. This role involves managing a diverse portfolio while supporting our sales team in providing financing solutions to agribusiness and agri-food operations.Key Responsibilities:Develop and nurture relationships with key clients...


  • Winnipeg, Manitoba, Canada Royal Bank of Canada> Full time

    Position OverviewAs a key representative of RBC, you will offer expert business and financial guidance while managing a portfolio of esteemed small business clients. Your role is pivotal in assisting them as they establish, operate, and expand their ventures. Utilizing your skills in external marketing and client engagement, you will cultivate new business...


  • Winnipeg, Manitoba, Canada Royal Bank of Canada> Full time

    Position OverviewAs a key representative of RBC, you will deliver expert business and financial guidance while managing a diverse portfolio of high-value small business clients. Your role is to be the face of RBC in the local business community, leveraging your skills in marketing and client engagement to foster new opportunities and strengthen existing...


  • Winnipeg, Manitoba, Canada Royal Bank of Canada> Full time

    Position OverviewAs a pivotal member of our team, you will deliver expert business and financial guidance while managing a portfolio of esteemed small business clients. Your role as an ambassador for RBC in the local business landscape is crucial. Utilizing your skills in external marketing and client engagement, you will foster new business opportunities...


  • Winnipeg, Manitoba, Canada Royal Bank of Canada Full time

    Position OverviewAs a key representative of RBC, you will deliver expert business and financial guidance while managing a portfolio of esteemed small business clients. Your role is pivotal in assisting these clients as they establish, operate, and expand their enterprises. By leveraging your skills in external marketing and client engagement, you will foster...


  • Winnipeg, Manitoba, Canada Aon Full time

    Exciting Opportunity: Client Relationship Executive - General PracticeAon, a prominent player in the insurance sector, is on the lookout for a driven Client Relationship Executive to become part of their diverse and inclusive workforce. If you are enthusiastic about enhancing decision-making processes and collaborating effectively with clients, this position...


  • Winnipeg, Manitoba, Canada Royal Bank of Canada Full time

    Position OverviewAs a pivotal member of our team, you will offer strategic business and financial guidance while overseeing a portfolio of esteemed small business clients. Your role will position you as the Royal Bank of Canada's representative within the local business landscape. Utilizing your expertise in external marketing and client engagement, you will...