Housekeeping Operations Supervisor

4 weeks ago


Pincher Creek, Canada Heritage Inn Hotel Full time

Heritage Inn Hotel & Convention Centre is seeking a dedicated professional

Key Responsibilities:

  • Continuously assess the performance of staff within the Housekeeping and Laundry divisions.
  • Establish and uphold protocols that guarantee efficient operations while adhering to the hotel's quality standards.
  • Conduct thorough inspections of cleaned rooms on a daily basis.
  • Perform inspection rounds in designated areas to verify compliance with quality benchmarks and departmental guidelines.
  • Recruit, train, and oversee all personnel in the Housekeeping and Laundry teams, providing ongoing training based on performance evaluations.
  • Ensure that workspaces, equipment, and laundry facilities are maintained in a functional and organized manner at all times.
  • Facilitate departmental meetings to promote communication and collaboration.
  • Address guest inquiries and concerns promptly and professionally.
  • Manage staff schedules and assign tasks as necessary.
  • Maintain cleanliness and organization in work areas according to established task lists and cleaning schedules.

Ideal Candidate Profile:

  • Ability to perform effectively under pressure and within tight deadlines.
  • Collaborative team player.
  • Exhibits strong leadership capabilities.
  • Adheres to safe work practices.

Additional Information:

  • Availability for shifts and weekend work is essential.
  • Position requires prolonged periods of standing.
  • Physical labor and the ability to lift heavy items are necessary.

Required Skills:

  • Outstanding organizational abilities.
  • Exceptional customer service skills.
  • Strong communication and supervisory expertise.

Knowledge and Experience:

  • In-depth understanding of provincial labor laws and regulations.
  • Experience in areas such as Recruitment, Training, Performance Evaluation, Long-Term Planning, Guest Relations, Team Development, Policy Implementation, and Staff Coordination.
  • Comprehensive knowledge of the WHMIS program.

Preferred Background:

  • Prior experience as an Assistant Housekeeping Manager or Housekeeping Supervisor is advantageous.


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