Housekeeping Operations Supervisor
4 weeks ago
Heritage Inn Hotel & Convention Centre is seeking a dedicated professional
Key Responsibilities:
- Continuously assess the performance of staff within the Housekeeping and Laundry divisions.
- Establish and uphold protocols that guarantee efficient operations while adhering to the hotel's quality standards.
- Conduct thorough inspections of cleaned rooms on a daily basis.
- Perform inspection rounds in designated areas to verify compliance with quality benchmarks and departmental guidelines.
- Recruit, train, and oversee all personnel in the Housekeeping and Laundry teams, providing ongoing training based on performance evaluations.
- Ensure that workspaces, equipment, and laundry facilities are maintained in a functional and organized manner at all times.
- Facilitate departmental meetings to promote communication and collaboration.
- Address guest inquiries and concerns promptly and professionally.
- Manage staff schedules and assign tasks as necessary.
- Maintain cleanliness and organization in work areas according to established task lists and cleaning schedules.
Ideal Candidate Profile:
- Ability to perform effectively under pressure and within tight deadlines.
- Collaborative team player.
- Exhibits strong leadership capabilities.
- Adheres to safe work practices.
Additional Information:
- Availability for shifts and weekend work is essential.
- Position requires prolonged periods of standing.
- Physical labor and the ability to lift heavy items are necessary.
Required Skills:
- Outstanding organizational abilities.
- Exceptional customer service skills.
- Strong communication and supervisory expertise.
Knowledge and Experience:
- In-depth understanding of provincial labor laws and regulations.
- Experience in areas such as Recruitment, Training, Performance Evaluation, Long-Term Planning, Guest Relations, Team Development, Policy Implementation, and Staff Coordination.
- Comprehensive knowledge of the WHMIS program.
Preferred Background:
- Prior experience as an Assistant Housekeeping Manager or Housekeeping Supervisor is advantageous.
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