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Housekeeping Operations Manager

3 months ago


Pincher Creek, Canada Heritage Inn Hotel Full time

Heritage Inn Hotel & Convention Centre is seeking a dedicated Housekeeping Manager

Key Responsibilities:

  • Continuously assess the performance of staff within the Housekeeping and Laundry divisions.
  • Establish and uphold procedures that guarantee seamless operations in alignment with the hotel's quality standards.
  • Conduct thorough inspections of cleaned rooms on a daily basis.
  • Perform inspection rounds in designated areas to ensure compliance with quality benchmarks and departmental guidelines.
  • Recruit, train, and oversee all personnel in the Housekeeping and Laundry departments, providing ongoing training based on performance evaluations.
  • Maintain cleanliness and functionality of workspaces, equipment, and laundry facilities at all times.
  • Facilitate departmental meetings to discuss updates and improvements.
  • Address guest inquiries and concerns promptly and professionally.
  • Coordinate staff schedules and delegate tasks as necessary.
  • Ensure work areas are consistently stocked, organized, and maintained according to established cleaning schedules.

Ideal Candidate Profile:

  • Ability to perform effectively under pressure and within tight deadlines.
  • Collaborative team player.
  • Exhibits strong leadership capabilities.
  • Adheres to safe work practices.

Additional Information:

  • Availability for shifts and weekend work is essential.
  • Position requires prolonged periods of standing.
  • Some physical labor and heavy lifting may be necessary.

Required Skills:

  • Outstanding organizational abilities.
  • Exceptional customer service skills.
  • Strong communication and supervisory competencies.

Knowledge and Experience:

  • Comprehensive understanding of provincial labor standards and regulations.
  • Experience in recruitment, training, performance evaluation, strategic planning, guest relations, team development, policy implementation, and staff coordination.
  • Thorough knowledge of the WHMIS program.

Preferred Background:

  • Prior experience as an assistant Housekeeping Manager or Housekeeping Supervisor is advantageous.