Client Relations Supervisor

4 weeks ago


Greater Sudbury Unitary Authority ON, Canada Home Depot Full time
Client Relations Supervisor

Client Relations Supervisors (CRS) are integral members of the leadership and management team, responsible for the implementation of operational standards throughout the establishment, including customer interaction, departmental readiness, and procedural efficiency.

CRS oversee all necessary activities to guarantee a secure opening and closing procedure. They mentor team members, handle customer service issues, and fulfill Manager on Duty (MOD) roles.

CRSs will contribute insights to the Store Manager and Assistant Store Managers regarding team member performance through continuous performance evaluations and talent development discussions.


Customer Service Excellence:

Foster exceptional customer service and team member engagement; mentor team members on effective customer service practices and ensure the team delivers the highest quality of service.

Address customer concerns within the establishment and through customer support channels. Monitor customer traffic at checkouts and take proactive measures to ensure patrons receive prompt and courteous service. Collaborate with Assistant Store Managers on formal performance discussions and disciplinary actions. Provide feedback to Assistant Store Managers on team member performance and engage in talent development for all hourly staff. Ensure compliance with workplace safety policies as outlined in the Standards of Performance. Offer constructive feedback to team members and confirm that issues are resolved with preventive measures implemented. Must be 18 years or older.
Availability to work a flexible schedule.
3 Years of Relevant Work Experience.
Comprehensive store management.

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