Client Service Supervisor

5 months ago


Greater Sudbury, Canada ICAN - Independence Centre and Network Full time

Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience: 3 years to less than 5 years
**Work setting**:

- Office building
**Tasks**:

- Co-ordinate activities with other work units or departments
- Co-ordinate, assign and review work
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Establish and implement policies and procedures for delivery of health care services
- Resolve conflict situations
- Investigate complaints
**Supervision**:

- 16-20 people
**Computer and technology knowledge**:

- MS Office
**Work conditions and physical capabilities**:

- Attention to detail
- Fast-paced environment
**Personal suitability**:

- Client focus
- Excellent oral communication
- Excellent written communication
- Work Term: Permanent
- Work Language: Bilingual
- Hours: 37.5 hours per week



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