Executive Director of Customer Experience

5 days ago

Saguenay, Quebec, Canada Staples Full time
About the Role

We are seeking a highly skilled and experienced General Manager to join our team at Staples Canada. As a dynamic and inspiring partner to our customers and the communities we serve, we are committed to building an inclusive and diverse team.

Key Responsibilities
  • Develop and execute business development strategies for SolutionShop services, including printing, digital marketing, shipping, and tech services.
  • Manage costs and meet operational and financial metrics, ensuring the overall operational excellence and customer experience for the store.
  • Oversee asset protection procedures, privacy standards, and drive compliance.
  • Participate in district and regional initiatives, projects, and meetings to learn and grow in the role as a leader.
  • Act as an agile change leader, embracing change and owning the change and communication plans to ensure successful execution.
  • Lead a culture of engagement through ongoing learning, talent development, succession planning, and performance management processes in the store.
Requirements
  • 5 years of retail management experience, with a focus on customer experience.
  • Ability to build partnerships and community.
  • Strong leadership and communication skills.
  • Ability to work a variety of shifts, including evenings and weekends.
What We Offer
  • Health and dental benefits.
  • Performance bonuses.
  • A dynamic and inclusive work environment.

Staples is an equal opportunity employer committed to diversity and inclusion. We encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process.

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