Operations Coordinator

4 weeks ago

Whistler, British Columbia, Canada CB Canada Full time
Job Title: Operations Admin II

At CB Canada, we are seeking a highly organized and detail-oriented Operations Admin II to join our team. As a key member of our operations team, you will be responsible for providing administrative support to various management and operational functions.

Key Responsibilities:
  • Provide clerical support to management and operational functions, including data entry, filing, and answering telephone calls.
  • Review, research, and enter data in various systems to support functional areas.
  • Compile data and provide regular and ad-hoc reports to management for review and determination.
  • Serve as frontline customer service to receive, solve, and escalate customer inquiries and issues.
  • Assist management with Business Control Self-Assessment (BCSA) audit activity by retrieving data and/or files for review.
Additional Responsibilities:
  • Support timely delivery and mitigate loss and damage by performing address searches/corrections and ensuring packages are in good condition for the customer.
  • Prioritize workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day.
  • Ensure all packages receive appropriate scan statuses and inspect and handle hazardous material damages as per policy.
  • Research missing packages to understand the root cause of scanning failures and compile information on disputed deliveries for management review.
  • Review and trend loss and damaged claims filed to identify improperly charged claims and bring to the attention of management.
Requirements:
  • High School Diploma or GED required.
  • Two (2) years customer service, clerical, or related experience required; experience in dock operations environment or distribution center setting preferred.
  • General business skills, including typing, data entry, and review, and use of phone, copier, and fax.
  • Software skills, including use of Microsoft Office software and web-based applications.
  • Customer service skills necessary to effectively and professionally respond to requests.
  • Time management, organizational, and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.

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