Returns Specialist

4 weeks ago


Montreal, Quebec, Canada Randstad Canada Full time
Job Title: Returns Clerk - RMA

Are you an electronics enthusiast with a passion for troubleshooting and problem-solving? Do you have excellent communication and customer service skills? We are seeking a highly motivated and detail-oriented Returns Clerk - RMA to join our dynamic team at Randstad Canada.

Key Responsibilities:
  • Manage product returns (RMA) by tracking items received and documenting details of issues.
  • Troubleshoot returned products using technical knowledge to identify and resolve problems.
  • Update the database with returns, repairs, and shipment information.
  • Work with the technical team to analyze the causes of returns and identify solutions.
  • Pack RMA products for return or shipment.
  • Manage RMA inventory and perform regular audits.
  • Communicate effectively with technical and operational teams on the status of RMA.
  • Ensure compliance with RMA management procedures and instructions.
Requirements:
  • Diploma of Professional Studies in Electronics or equivalent.
  • Minimum of 1 to 2 years of experience in electronics.
  • 1 to 2 years of return experience or inventory management.
  • Proficiency in the Microsoft Office suite (Word, Excel, Outlook).
  • Excellent communication, customer service, and interpersonal skills.
  • Strong technical problem-solving and debugging skills.
  • Teamwork, high capacity for collaboration.
  • Motivated, flexible, and responsible.
  • Bilingualism (French and English) spoken and written.
  • Knowledge of the telemetry industry (asset).
  • Knowledge of manufacturing sector (asset).
What We Offer:
  • Competitive salary at $26 per hour.
  • Dynamic and collaborative work environment.
  • Participation in training and development programs to advance your career.
  • Opportunity to contribute to the success of a company that is a leader in its field.

If you are interested in this position, please contact Steve, Loukman, and Mena at Randstad Canada by sending your resume to vslindus@randstad.ca or by calling 514.332.0955.


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