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Position Overview
As a Bilingual Customer Support Specialist at Intello Technologies Inc., you will play a crucial role in delivering exceptional service to our clients. This position is designed for individuals who are passionate about customer care and technology.
Location: Remote
Job Category: Contact Centre
Job Function: Customer Service
Employment Type: Full Time
Schedule: Regular
Key Responsibilities
- Engage with clients through various communication channels, including phone, email, and instant messaging to address inquiries and resolve technical challenges.
- Identify root causes of issues and collaborate with the appropriate technical teams to facilitate resolutions.
- Provide outstanding service by acting as a liaison between clients and internal stakeholders, ensuring smooth transitions to the relevant departments when necessary.
- Interact with both internal and external clients in a structured environment.
- Assess customer needs and update systems accordingly.
- Keep clients informed about ongoing incidents and requests.
- Communicate current network status and manage request and incident tracking.
What We Offer
At Intello Technologies Inc., we provide comprehensive training, employee share purchase plans, service discounts, and opportunities for career advancement. Our commitment to community engagement ensures that you will be part of a team that values giving back.
Qualifications
- Excellent verbal and written communication skills.
- Strong analytical, problem-solving, and troubleshooting abilities.
- Proven ability to learn quickly and share knowledge effectively.
- Self-motivated with a team-oriented mindset.
- Ability to thrive in a fast-paced environment while managing multiple priorities.
- High attention to detail and accuracy.
- Bilingual proficiency in English and French is essential.
- Familiarity with Wi-Fi networking technologies is a plus.
About Us
Intello Technologies Inc. is dedicated to fostering a culture of innovation and collaboration. We strive to improve lives through our technology solutions and are committed to creating a diverse and inclusive workplace where every team member's contributions are valued.
Accessibility
We are proud to support an inclusive culture that embraces diversity. We ensure fair employment practices and provide accommodations for applicants with disabilities throughout the recruitment process.
