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Customer Service Director
2 months ago
Founded in 2013, Ebgo Vélos électriques is a family-owned business based in Victoriaville that designs, manufactures, and distributes electric bicycles under the Ebgo and Ebze brands. With over 40,000 units in circulation across the country, our mission is to develop and market attractive, affordable, and enjoyable e-bikes that accelerate and achieve the democratization and electrification of active mobility.
We're committed to doing our share for the health of our planet and the people who live on it. Joining our team is an opportunity to be part of a dedicated team that prioritizes customer satisfaction and reputation.
Job DescriptionKey Responsibilities- Lead the customer service team in providing reliable, responsive, and efficient support to customers.
- Work closely with the social media team to ensure seamless customer service across all channels.
- Maintain sound management of processes and people working directly or indirectly in the team.
- Keep the claim and complaint register up to date.
- Meet performance indicators and conduct regular follow-ups.
- Propose optimizations to improve service call volume or product reliability.
- Support the sales and events team as needed.
- Perform other related tasks to improve the customer experience.
- 3 years of experience in a similar position or requiring similar skills.
- Knowledge of the cycling industry or retail and e-comm environment.
- Ability to communicate in French and English, both orally and in writing.
- Mastery of the Office suite and the Google suite.
- Sales or management technique (an asset).
- You like dogs (because Pepto and Romeo are already excited to meet you).
- A full-time, permanent position at our Victoriaville office.
- Work schedule adapted to our common needs.
- Opportunity for progression and professional development.
- Collective RRSP to which the company contributes.
- Exciting projects and responsibilities that match your expectations.
- Advantageous group insurance with employer contribution (disability, life, and paramedical care).
- A family-oriented business that cares for its people.
Based on experience.
