Customer Service

5 months ago

SaintHyacinthe, Canada Archer Daniels Midland Company Full time

St. Hyacinthe

Canada

Sales, Customer Service & Origination

**Customer Service**
**Location** Saint-Hyacinthe, Quebec
**Position Type** Commercial
**Salary** Full-Time, Non-Exempt
**Compensation **This position offers a complete benefit package, retirement, health, life, vision and dental insurance
**Pre-employment Requirement **Successful completion of pre-employment reference check

**About ADM**

**About the Position**
This position will report to the Director of Customer Service. This position interacts with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Maintain records of customer interactions, process accounts receivable, and file documents. Follow communication procedures, guidelines and policies.

**Duties and Responsibilities**
- Receiving orders, Processing these orders in the system.
- Answer incoming calls.
- Adapt to changes in customer demands.
- Maintain an up-to-date bag inventory record.
- Logistics, warehouse. Find deals for shipping.
- Invoicing of shipped orders
- Work in cooperation with operations, sales
- Perform all other tasks related to and associated with Customer Service as requested.

**Required Skills and Qualifications**
- Proficient in Microsoft Office programs (Excel, Outlook, Word)
- Ability to multi-task, prioritize, and manage time effectively
- Strong telephone contact management and active listening skills
- Excellent written, verbal and presentation skills
- Must be proficient in French and English, both spoken and written (A spoken and written English is required for this position due to business transactions and communication with American and other Canadian partners)

**Education or Work Experience**
- High school diploma or equivalent
- Proven experience in customer support or experience as a customer service representative

**Additional Information**
- Adhere to ADM's health and safety standards and report any unsafe behaviors or conditions
- Work in accordance with local/provincial legislation
- Relocation support is not available for this position.

If you love the challenge of this dynamic career, then ADM will support and encourage your professional development and success. We are an equal opportunity employer who values diversity in the workplace. If you require accommodation during the hiring process, please advise us in advance so that we can make the reasonable accommodation.

Reference: 84364BR

**Benefits and Perks**

Enriching the quality of life for the world begins by taking care of our colleagues. In addition to competitive pay, we offer a comprehensive total rewards package to support all aspects of your well-being, including:

- **Physical wellness** - medical/Rx, dental, vision, life and AD&D, critical illness and travel insurance Wellness reimbursement, and Child Physical Activity Reimbursement.
- **Financial wellness** - Money Purchase Pension Plan (MPP), Group Registered Retirement Savings Plan (RRSP), Tax-Free Savings Account (TFSA), short and long term disability, legal assistance, identity theft protection.
- **Mental and social wellness** - Employee Assistance Program (EAP) and Employee Resource Groups (ERGs).

Additional benefits include:

- Paid vacation time.
- Education assistance.
- Company-sponsored training and development resources, such as LinkedIn Learning, language learning and mentoring programs.

**#IncludingYou**

Diversity, equity, inclusion and belonging are cornerstones of ADM’s efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments — environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.
We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.
We welcome everyone to apply, especially those individuals who are underrepresented in our industry, as we strive to ensure our workforce represents the world that we help to feed: people of color, women, gender non-conforming, LGBTQIA+, veterans and persons with disabilities. For more information regarding our efforts to advance Diversity, Equity, Inclusion & Belonging, please visit our website here: Diversity, Equity and Inclusion | ADM.

**Req/Job ID**

84364BR

LI-Onsite

**Ref ID**

LI-CF1

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