Customer Service Representative

1 month ago


Mississauga, Ontario, Canada AccuGen Accounting Ltd. Full time
Job Title: Customer Service Agent

We are seeking a highly skilled and customer-focused Customer Service Agent to join our team at AccuGen Accounting Ltd.

Job Summary:

The Customer Service Agent will be responsible for providing exceptional customer service to our clients, responding to inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities:
  • Customer Service: Respond to customer inquiries via phone, email, or chat, providing accurate and timely information to resolve issues.
  • Issue Resolution: Investigate and resolve customer complaints in a fair and professional manner.
  • Communication: Maintain open and effective communication with customers, colleagues, and management to ensure seamless service delivery.
  • Record Keeping: Maintain accurate and up-to-date records of customer interactions, including complaints and resolutions.
  • Team Collaboration: Work collaboratively with the customer service team to achieve shared goals and objectives.
Requirements:
  • Education: Secondary (high) school graduation certificate.
  • Language: Fluency in English.
  • Computer Skills: Proficient in MS Office, Google Drive, and Zoho CRM.
  • Communication Skills: Excellent written and verbal communication skills.
  • Time Management: Ability to manage multiple customer interactions simultaneously and prioritize tasks effectively.
What We Offer:
  • Competitive Salary: A competitive salary and bonus structure.
  • Free Parking: Free parking available on site.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application.



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