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Field Claims Adjuster
2 months ago
About the Role
We're seeking experienced Property Field Claims Adjusters to join our team at Intact Financial Corporation.
Key Responsibilities
- Investigate complex commercial and personal lines property claims through communication with customers, contractors, consultants, and other related parties.
- Handle field tasks on behalf of telephone adjusters.
- Provide exceptional customer service to external and internal customers, answering queries related to the claims process.
- Document the claim file by meeting with involved parties and obtaining reports and statements from customers, appraisers, third-party adjusters, claimants, witnesses, police, and other experts to determine coverage.
- Analyze information gathered, interpret insurance policy wording, determine coverage, and assess damage.
- Negotiate with customers, claimants, lawyers, and insurers to settle claims within established authority limits.
- Maintain current knowledge of insurance products, appraisal, or investigation.
Requirements
- University degree or equivalent combination of training and experience.
- 5-7 years of experience handling personal and commercial property claims, with at least partly acquired experience directly in the field.
- Demonstrated passion for customer service with strong written and verbal communication skills.
- Self-motivated and goal-oriented, capable of working in a fast-paced and changing environment.
- Strong aptitude for technology with excellent computer skills.
- Demonstrated strong problem-solving and troubleshooting skills.
- Valid driver's license with a good driving record.
- Ability to travel on short notice.
What We Offer
- A financial rewards program that recognizes your success.
- An industry-leading Employee Share Purchase Plan, with a 50% match on net shares purchased.
- An extensive flex pension and benefits package, including access to virtual healthcare.
- Flexible work arrangements.
- Possibility to purchase up to 5 extra days off per year.
- An annual wellness account that promotes an active and healthy lifestyle.
- Access to tools and resources to support physical and mental health, embracing change, and connecting with colleagues.
- A dynamic workplace learning ecosystem, complete with learning journeys, interactive online content, and inspiring programs.
- Inclusive employee-led networks to educate, inspire, amplify voices, build relationships, and provide development opportunities.
- Inspiring leaders and colleagues who will lift you up and help you grow.
- A Community Impact program, because what you care about is a part of what makes you different, and how you contribute to your community should be just as unique.
