Customer Experience Manager

1 month ago

Vancouver, British Columbia, Canada Victoria's Secret Full time
Customer Experience Manager Job Description

About the Role:

The Customer Experience Manager is a key member of the store leadership team, responsible for delivering exceptional customer experiences and driving top-line sales. This role requires a values-based leader who can coach and develop the sales floor team, manage performance, and maintain operational excellence.

Key Responsibilities:

  • Lead the sales floor team to achieve sales targets and deliver exceptional customer experiences.
  • Coach and develop team members to improve their skills and performance.
  • Manage performance through regular observations and feedback.
  • Maintain operational excellence by ensuring visual standards, payroll management, and merchandise availability.
  • Support the Store Manager in leading the store leadership team and driving business results.

Requirements:

  • Passion for the Victoria's Secret brand and commitment to delivering exceptional customer experiences.
  • Ability to improve customer satisfaction and drive customer loyalty.
  • Experience reviewing business reports and insights to drive results.
  • Self-awareness and a willingness to seek feedback to improve and develop.
  • Experience selecting and developing direct reports to the next level.
  • Ability to work nights, weekends, and a flexible schedule.
  • Ability to stand for long periods and frequently bend, kneel, and lift.
  • Ability to use technology (headsets, mobile devices, computers).

What We Offer:

Victoria's Secret & Co offers a competitive salary range of $24.85 - $34.60, depending on experience and location. We also offer a range of benefits, including opportunities for career growth and development.

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