Customer Service Representative

2 hours ago

Vancouver, British Columbia, Canada GROWTH TREASURE COVE RESORT LTD. Full time
Job Title: Guest Service Agent

We are seeking a highly skilled Guest Service Agent to join our team at Growth Treasure Cove Resort Ltd.

Job Summary

The Guest Service Agent will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable. This role requires a high level of attention to detail, excellent communication skills, and the ability to work in a fast-paced environment.

Key Responsibilities
  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Process group arrivals and departures, taking into account the specific needs of each group.
  • Take, cancel, and change room reservations as necessary.
  • Provide information on hotel facilities and services, including dining options, recreational activities, and local attractions.
  • Assist guests with special needs, such as mobility or dietary requirements.
  • Perform light housekeeping and cleaning duties to maintain a high level of cleanliness and organization.
  • Balance cash and complete balance sheets, cash reports, and related forms accurately and efficiently.
  • Maintain an inventory of vacancies, reservations, and room assignments to ensure seamless operations.
  • Follow emergency and safety procedures to ensure the well-being of guests and staff.
  • Clerical duties, such as faxing, filing, and photocopying, as required.
  • Answer telephone calls and relay messages to guests and staff in a professional and courteous manner.
Requirements
  • Secondary (high) school graduation certificate.
  • Will train.
  • Ability to work in a fast-paced environment with a high level of attention to detail.
  • Excellent communication and interpersonal skills.
  • Ability to work under pressure and maintain a positive attitude in a team environment.
  • Reliability and dependability in meeting deadlines and commitments.
Benefits
  • Dental plan.
  • Health care plan.
  • Vision care benefits.
  • Permanent work term.
  • English language.
  • 30 to 40 hours per week.

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