Customer Service Representative
2 months ago
Purdys Chocolatier is seeking a skilled Customer Support Representative to join our Fundraising, Group Savings, and Business Gifting team in Vancouver, BC. As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers through inbound and outbound calls.
Key Responsibilities:- Validate contact information for existing and new customers
- Contact leads to promote our sales programs
- Support customers with our online ordering system
- Troubleshoot our website and online ordering system with customers
- Respond to inquiries from customers in a timely manner
- Perform data entry, data organization, and research on new customers
- Excellent customer service skills and strong multitasking abilities
- Ability to work in a fast-paced environment
- Basic level of Microsoft Office Suite (Excel) and computer skills
- Advanced level of spoken and written English
- Previous telephone customer service experience is an asset
- 30% discount on all products through our online store
- Opportunity to work with a passionate team that values work-life balance
- Fun and dynamic work environment
We are an equal opportunities employer and welcome applicants from diverse backgrounds. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
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