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Service Operations Coordinator

3 months ago

Toronto, Ontario, Canada tomato e-commerce Inc Full time
Job Title: Customer Service Supervisor

Tomato E-commerce Inc. is seeking a committed professional to take on the role of Customer Service Supervisor. This position entails overseeing service operations, addressing immediate customer needs, and facilitating the integration of clients into our services.

Key Responsibilities:
  • Supervise and coordinate activities across various departments
  • Evaluate and delegate work assignments
  • Manage and organize service inventory
Requirements:
  • Completion of secondary (high) school education
  • 2-3 years of relevant supervisory experience
  • Proficiency in English
  • Strong computer skills, particularly in MS Office
  • Essential personal attributes: Reliability, Collaborative spirit
Support Initiatives:For New Clients:
  • Engage in programs designed for new clients
  • Assist with immediate service requirements
  • Promote social and market integration
  • Recruit and mentor new clients
  • Provide training on diversity and cross-cultural awareness
For Veterans:
  • Participate in initiatives supporting Veterans
  • Offer mentorship and networking opportunities
  • Conduct awareness training for staff
  • Recruit Veterans through targeted outreach
  • Assist with transition support
For Indigenous Communities:
  • Engage in programs that support Indigenous communities
  • Provide mentorship and networking opportunities
  • Build relationships with Indigenous groups
  • Deliver cultural competency training
  • Facilitate access to community Elders for guidance
For Experienced Workers:
  • Participate in programs that support experienced workers
  • Create an inclusive work environment
  • Offer mentorship and networking opportunities
  • Provide phased retirement options
  • Ensure workspace accommodations are available